Pack the item in original packaging.
Affix the returns label over the top of the original shipping label. Please keep a copy of the tracking number for reference.
Bring the package to the carrier specified on the label for shipment.
Only refund in the same form of currency used for the purchase. For example, if the item was purchased with a credit card, issue a credit to that same card.
If the purchase was made by personal check, many retailers will only issue a refund by mail after 14 days from receipt of the returned merchandise. This allows time for the original check to clear the bank.
Consider offering store credits or equal exchanges to limit or eliminate cash refunds.
Examine the length of time the store will allow returns. Some retailers limit returns to 30 days, others may allow returns for up to 90 days.
Provide gift receipts to increase customer satisfaction.
Determine what condition merchandise must be received and consider assessing a 5 to 25 percent restocking fee for opened items, unless defective or prohibited by law.
Require identification when accepting returns. Then use a computer database to track returns by customer and note any fraudulent or excessive returns.
Refund, Returns and Cancellation Policies:
Refunds and returns are provided for new, unused merchandise. Simply contact us for a return shipping label. Once the item arrives back at our store we will credit your card for the item amount (sorry, we cannot refund the original shipping charge).